The North Face

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The North Face XPLR Pass

XPLR Pass Membership

Join our free XPLR Pass program to get exclusive access to limited product releases, special events, and unique outdoor experiences.

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The North Face Jackets

Premium Outerwear

Discover our legendary jackets and outerwear with advanced technologies like FUTURELIGHT™ and GORE-TEX to keep you protected in any conditions.

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The North Face Equipment

Expedition Gear

Prepare for your next adventure with our durable backpacks, sleeping bags, and tents designed for performance in the most challenging environments.

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FAQ

What is the XPLR Pass program?

The North Face XPLR Pass is our free loyalty program that rewards you for your adventures. Members receive points on purchases that can be redeemed for rewards, early access to limited-edition products, invitations to exclusive events, and free shipping on orders over $100. You'll also receive personalized gear recommendations and special birthday offers.

What is The North Face's return policy?

We offer a 100% satisfaction guarantee. If you're not satisfied with our products, you can return them within 60 days of purchase for a full refund. Products must be unworn, unwashed, and have original tags attached. For online purchases, you can return items by mail or at any The North Face retail store. Certain limited edition or sale items may have different return policies.

How do I find the right size of clothing?

Our website offers detailed size guides for all product categories. Measure yourself according to the instructions provided and compare with our size charts. Many products include "fit" information indicating whether the item runs true to size, large, or small. If you're between sizes, we generally recommend sizing up for outerwear and down for base layers. Our customer service team is also available to provide specific sizing advice.

Does The North Face offer product repairs?

Yes, we offer a limited lifetime warranty on all our products against manufacturing defects. Our Renewed program also provides repair services for damaged items that fall outside of warranty coverage. Repairs are assessed on a case-by-case basis, and costs vary depending on the extent of damage. Contact our customer service team or visit a retail location for more information about our repair services.

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